Our Privacy Policy

Welcome to Dootling. Your privacy is critically important to us. Dootling ("we," "us," or "our") provides a commerce platform that enables merchants to build, manage, and scale their businesses, and for customers to discover and purchase products from these merchants. This Privacy Policy describes how we collect, use, and share personal information when you use our services, whether you are a merchant, a customer of a merchant, a partner, or a visitor to our website. By using Dootling, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your personal data in accordance with the Nigeria Data Protection Act (NDPA) and other applicable global privacy regulations.

If you are a merchant using Dootling to power your business, we collect and use your personal information to provide you with our services. This includes: - Account information: Name, email address, phone number, and business address. - Payment information: Information needed to process billing and payouts. - Store information: Details about the products you sell and how you interact with our platform. - Device and usage data: IP address, browser type, and how you use the Dootling dashboard.

If you are a customer of a Dootling merchant, we collect and process your information on behalf of the merchant (who is the data controller). This includes: - Order information: Name, shipping address, billing address, and email address. - Payment details: Processed securely through our payment partners. - Interaction data: How you browse and interact with a merchant's store. We use this information to help merchants fulfill orders and provide better service to you.

- Partners: We collect information from individuals or businesses who join our partner or affiliate programs to manage the relationship and process commissions. - Visitors: We collect device information, IP addresses, and browsing behavior from visitors to our marketing websites to improve our site performance and marketing efforts.

We use your personal information for several purposes: - To provide and maintain our services. - To process transactions and fulfill orders. - To prevent fraud and ensure platform security. - To communicate with you about your account or our services. - To improve our platform features and user experience. - To comply with legal and regulatory requirements.

We do not sell your personal information. We may share your information with: - Service Providers: Third-party companies that help us provide our services (e.g., cloud hosting, payment processing, shipping). - Merchants: Sharing customer data with the specific merchant from whom you purchased. - Legal Compliance: When required by law or to protect our rights and safety. - Business Transfers: In connection with a merger, sale, or acquisition of Dootling.

Depending on your location, you may have the following rights: - Access: The right to request copies of your personal data. - Correction: The right to request that we correct inaccurate information. - Deletion: The right to request that we erase your personal data under certain conditions. - Portability: The right to request that we transfer your data to another organization. - Opt-out: The right to opt-out of marketing communications. To exercise these rights, please contact us at the details provided below.

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When we no longer need your information, we will either delete it or anonymize it.

We implement industry-standard security measures, including SSL encryption and secure data storage, to protect your personal information. However, no method of transmission over the internet is 100% secure.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy or our data practices, please contact us at: Email: support@dootling.com Address: United Kingdom.